Returns & Exchanges
At Yamasan Kyoto Uji, we take pride in the quality of our authentic Japanese tea and food products. Due to the perishable nature of our items, we only accept returns or exchanges for products that are damaged, defective, or incorrect upon arrival.
Contact Support
Notify our customer service team within 7 days of receiving your order by emailing us with your order number and clear photos of the issue.
Wait for Approval
Our quality control team will review your request and provide a return authorization and instructions if the claim meets our freshness and safety criteria.
Secure Packaging
If a return is required, place the unopened item in its original packaging to ensure it is protected during transit back to our facility.
Refund or Replacement
Once we inspect the returned item, we will process a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing